Returns and complaints
§ 1 RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day:
In which the consumer came into possession of the goods or in which a third party other than the carrier and indicated by the consumer came into possession of that goods.
In which the consumer came into possession of the last of the things or in which a third party, other than the carrier and indicated by the consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.
To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
The right to withdraw from the contract concluded with the entrepreneur is entitled to the consumer towards the entrepreneur as a party to the contract.
EFFECTS OF WITHDRAWING FROM THE CONTRACT
In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivery of the goods (except for additional costs arising from the method of delivery chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed about the Consumer's decision to exercise the right of withdrawal.
The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case the Consumer will not incur any fees in connection with this return.
The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
The seller asks you to return the goods to the return address immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends the goods back within 14 days.
The consumer bears the direct cost of returning the goods.
The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be sent back by regular mail, the consumer will also have to bear the direct cost of returning the goods. The consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or while placing the order.
§ 2 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs. (Important Note - most of the furniture in the Mebway's Offer is produced individually for the needs of the client)
In which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
For delivering newspapers, periodicals or magazines, with the exception of subscription contracts.
In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
For the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
§ 3 COMPLAINTS
In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods under the warranty or guarantee specified in the Polish Civil Law and in Uniform Commercial Code provided, that the guarantee has been granted.
If you choose transport by courier and notice damage in the shipment, please carefully check and write down the damage in the presence of the courier and write down and send a complaint report, which in this case will be the basis for the complaint.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Polish Civil Law Code and Uniform Commercial Code:
Submit a price reduction statement
In the event of a material defect - make a statement of withdrawal from the contract
Demand exchange the item for one free from defects
Request removal of the defect
The Seller asks to make a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged to deliver this goods, in the case of a Consumer at the Seller's expense, to the Return Address.
If the product has been given an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Regulations.
The complaint will be considered by the Seller within 14 days.
The entity competent to deal with complaints in the case of contracts concluded with Entrepreneurs are the relevant Entrepreneurs.
EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others from:
Mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596
Free help from the municipal or voivode Consumer Ombudsman
The internet ODR platform is available at: http://ec.europa.eu/consumers/odr/.
For alternative dispute resolution assistance in Florida go to https://www.flcourts.gov/Resources-Services/Alternative-Dispute-Resolution